FAQ

Welcome to Brandycart! Below are answers to some common questions about our online store and services:

1. How can I place an order?

• To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

2. What payment methods do you accept?

• As of now we are only working on cash on delivery model.

3. How long will it take to receive my order?

• Once your order is confirmed, please allow 3-5 business days for delivery within Pakistan. Please note that unforeseen circumstances such as inclement weather or natural disasters may cause delays beyond our control.

4. What is your return policy?

• We have a 14-day return policy, which means you have 14-days after receiving your item to request a return.
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. How can I contact customer support?

• If you have any questions or need assistance with your order, our customer support team is here to help! You can reach us by email at brandycart347@gmail.com or through our Contact Us page on the website.

6. Do you offer discounts or promotions?

• Yes, we occasionally offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.

7. Can I cancel or modify my order after it has been placed?

• We process orders quickly to ensure prompt delivery, but we may be able to accommodate changes or cancellations if your order has not yet been shipped. Please contact us as soon as possible at brandycart347@gmail.com.com to request any changes to your order.

8. Is my personal information secure?

• Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data and ensure safe and secure transactions.

If you have any other questions or concerns not addressed here, please don't hesitate to contact us. We're here to help make your shopping experience with brandycart347@gmail.com enjoyable and hassle-free!