Privacy Policy

This Privacy Policy outlines how My Store (referred to as "the Site", "we", "us", or "our") collects, utilizes, and shares your personal information when you interact with www.brandycart.com (referred to as "the Site") or communicate with us through various channels (collectively known as "the Services"). In this Privacy Policy, "you" and "your" pertain to the user of the Services, whether as a customer, website visitor, or another individual whose information we have gathered according to this Privacy Policy.

Please review this Privacy Policy attentively. By utilizing and accessing any of the Services, you consent to the collection, utilization, and disclosure of your information in accordance with this Privacy Policy. If you disagree with this Privacy Policy, kindly refrain from using or accessing any of the Services.

Modifications to This Privacy Policy

This Privacy Policy may be updated from time to time for operational, legal, or regulatory purposes, as well as to reflect changes to our practices. We shall amend the "Last updated" date, display the new Privacy Policy on the Site, and take any other actions mandated by the relevant laws.

How We Gather and Utilize Your Personal Information

 In order to offer our Services effectively, we gather and have gathered personal information about you from various channels over the past 12 months, as outlined below. The type of information collected and its usage depends on your interaction with us.

Aside from the particular purposes stated below, the information we gather about you may also be utilized for communication, Service provision, adherence to legal obligations, enforcement of applicable terms of service, and safeguarding the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The kinds of personal data we receive concerning you are contingent on your interactions with our Site and utilization of our Services. When we mention "personal information," we're describing data that identifies, pertains to, characterizes, or can be linked to you. The subsequent sections outline the groups and particular types of personal data we gather.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wish list.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Certain functionalities of the Services might necessitate you to furnish us directly with specific details about yourself. While you have the option to refrain from providing this information, doing so could inhibit your ability to utilize or access these functionalities.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Acquire from Third Parties

 Lastly, we may acquire data about you from external sources, including vendors and service providers who gather information on our behalf, such as:

  • Companies supporting our Site and Services, like Shopify.
  • Payment processors, who gather payment details (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders, as per our contractual agreement with you.
  • When you visit our Site, open or interact with emails we send, or engage with our Services or advertisements, we or our partners may automatically gather specific information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data received from third parties will be handled in accordance with this Privacy Policy. We hold no responsibility for the accuracy of information provided by third parties, nor do we assume liability for any policies or practices of third parties. For further details, refer to the section below, Third Party Websites and Links.

 Ways We Use Your Personal Information

• Service Provision: We employ your personal information to deliver our services, fulfilling our contractual obligations. This includes processing payments, completing orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to submit reviews.

• Marketing and Advertising: Your personal information is used for marketing and promotional activities, such as sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertising on our Site and other platforms based on your personal information.

• Security and Fraud Prevention: We utilize your personal information to identify, investigate, or take action against potential fraudulent, illegal, or malicious activities. It is important that you safeguard your account credentials, as sharing them may pose a security risk. If you suspect unauthorized access to your account, please contact us immediately.

• Communication: Your personal information is used to provide customer support and enhance our Services. This involves addressing your inquiries promptly, delivering effective services, and fostering our business relationship with you.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • • With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

    • With business and marketing partners, including Shopify, for service provision and advertising purposes. Our business and marketing partners will handle your information in accordance with their own privacy policies.

    • When you direct, request, or consent to our disclosure of certain information to third parties, such as for shipping products or through your use of social media widgets or login integrations.

    • With our affiliates or within our corporate group, as part of our efforts to operate a successful business.

    • In connection with a business transaction such as a merger or bankruptcy, to fulfill legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing applicable terms of service, and safeguarding the Services, our rights, and the rights of our users or others.

    In the past 12 months, we have shared the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients
  • Basic contact details and specific order/account information
  • Commercial information including order details, shopping data, and customer support information
  • Online or similar network activities, such as Usage Data
  • Service providers acting on our behalf, including vendors and third parties
  • Partners involved in business operations and marketing efforts
  • Affiliated entities collaborating with us on various activities.

We refrain from using or disclosing sensitive personal information to make assumptions about you.

User Generated Content

Our Services may allow you to submit product reviews and other user-generated content. If you opt to share user-generated content in any public area of the Services, it will be accessible to the public.

We lack control over who accesses the information you choose to share, and cannot guarantee that those parties will uphold your privacy or safeguard it. We hold no responsibility for the privacy or security of any publicly shared information, or for the accuracy, utilization, or misuse of any disclosed information from or to third parties.

Security and Preservation of Your Information

It's important to acknowledge that no security measures are flawless or invulnerable, and we cannot assure "perfect security." Furthermore, any information you transmit to us may not be secure during transit. Hence, we advise against using unsecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information varies based on various factors, including the necessity of the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Children’s Data

Services are designed for adult use, and we do not intentionally gather any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may reach out to us using the contact details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not possess direct knowledge of sharing or selling (as defined by applicable law) personal information of individuals under 16 years old.

Third Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you choose to follow these links to sites not affiliated or controlled by us, we advise you to review their privacy and security policies as well as other terms and conditions. We cannot guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Any information you share on public or semi-public platforms, including third-party social networking platforms, may be accessible to other users of the Services or users of those third-party platforms without limitations on its use by us or by a third party. Please note that our inclusion of such links does not, by itself, imply any endorsement of the content on these platforms or of their owners or operators, unless specifically disclosed on the Services.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access/Know: You may have the privilege to request access to the personal information we have on file about you, including details concerning how we utilize and share your information.

  • Right to Delete: You may have the entitlement to request the deletion of personal information retained by us about you.

  • Right to Correct: You may have the option to request corrections to any inaccurate personal information we maintain regarding you.

  • Right of Portability: Under certain conditions and subject to certain exceptions, you may have the option to obtain a copy of your personal information held by us and request its transfer to a third party.

  • Restriction of Processing: You may have the ability to request that we halt or limit our processing of your personal information.

  • Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the ability to retract this consent.

  • Appeal: You may have the opportunity to contest our decision if we refuse to process your request. You can do so by directly responding to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you have the choice to opt out of receiving these at any time by using the unsubscribe option provided in our emails to you. However, if you opt out, you may still receive non-promotional emails, such as those pertaining to your account or orders you have placed.

 You have the option to exercise any of these rights either through the designated sections on our Site or by contacting us using the provided contact details.

We are committed to not discriminating against you for exercising any of these rights. It may be necessary for us to verify your identity by gathering information from you, such as your email address or account details, before providing a substantive response to your request. According to applicable laws, you can designate an authorized agent to make requests on your behalf to exercise your rights. However, before processing such a request from an agent, we will require proof of your authorization for them to act on your behalf. Additionally, we may need you to directly verify your identity with us. Be assured that we will promptly respond to your request in accordance with applicable law.

Complaints

If you have any concerns regarding how we handle your personal information, please don't hesitate to reach out to us using the contact information provided below. In the event that you are dissatisfied with our response to your complaint, you may have the option to further appeal our decision by contacting us through the provided contact details. Alternatively, depending on your location, you may have the right to lodge your complaint with your local data protection authority.

Cookies

Like many websites, we utilize Cookies on our Site. For detailed information about the Cookies we use in conjunction with powering our store with Shopify, please refer to https://www.shopify.com/legal/cookies. Cookies are employed to enhance and optimize our Site and Services (including remembering your actions and preferences), as well as to conduct analytics and gain insights into user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also authorize third parties and service providers to utilize Cookies on our Site to better tailor the services, products, and advertising on our Site and other platforms.

While most browsers automatically accept Cookies by default, you have the option to configure your browser settings to remove or reject Cookies. However, please be aware that doing so may negatively affect your user experience and could result in certain Services, including specific features and general functionality, working incorrectly or becoming unavailable. Moreover, blocking Cookies may not entirely prevent the sharing of information with third parties such as our advertising partners.